At AQUAGENIUSHOP SAS, we strive to ensure that our customers are satisfied with their purchases. This Refund & Exchange Policy outlines the terms and conditions under which we accept returns, process refunds, and handle exchanges for products purchased from our website www.aquagenius.eu.
1. Returns
1.1. Right of Withdrawal
Under French law, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason. This right of withdrawal is applicable to all products purchased on our website.
1.2. Conditions for Returns
To be eligible for a return, the product must be:
Unused and in the same condition that you received it
In the original packaging with all accessories and documentation included
Accompanied by the receipt or proof of purchase
1.3. How to Return a Product
To initiate a return, please contact us at contact@aquageniushop.com with the following information:
Your name and contact information
Order number and date of purchase
Reason for the return
Photographs of the product
Our customer service team will provide you with instructions on how to return the product. Please note that you will be responsible for the cost of returning the product to us.
2. Refunds
2.1. Processing Refunds
Once we receive your returned product, we will inspect it to ensure it meets the conditions outlined in Section 1.2. If the product is approved for a refund, we will process the refund within 14 days.
2.2 Refunds Rejection
Refunds will be rejected in the following situations:
Products not in their original condition, damaged, or missing parts for reasons not due to our error.
Products returned more than 14 days after delivery date
3. Exchanges
3.1. Conditions for Exchanges
We only replace products if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at contact@aquagenius.eu with the following information:
Your name and contact information
Order number and date of purchase
Description of the defect or damage
Photographs of the defect or damage
3.2. How to Exchange a Product
Our customer service team will provide you with instructions on how to return the defective or damaged product and receive a replacement. Please note that the availability of replacement products is subject to stock availability.
4. Shipping Costs
4.1. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.
4.2. Exchange Shipping Costs
If you receive a defective or damaged product and request an exchange, we will cover the shipping costs for sending you the replacement product.
5. Contact Information
If you have any questions about our Refund & Exchange Policy or need assistance with a return or exchange, please contact us at contact@aquagenius.eu.