{"id":3802,"date":"2024-06-11T07:35:33","date_gmt":"2024-06-11T07:35:33","guid":{"rendered":"https:\/\/aquagenius.eu\/?page_id=3802"},"modified":"2024-10-02T07:51:22","modified_gmt":"2024-10-02T07:51:22","slug":"refunds-exchange-policy","status":"publish","type":"page","link":"https:\/\/aquagenius.eu\/fr\/refunds-exchange-policy\/","title":{"rendered":"Politique de Remboursement et d'\u00c9change"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3802\" class=\"elementor elementor-3802\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-89bcd8a e-flex e-con-boxed e-con e-parent\" data-id=\"89bcd8a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8d4463 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a8d4463\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et d'\u00e9change<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43c6d5a e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"43c6d5a\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c52e93 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"6c52e93\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f89f13a e-con-full e-flex e-con e-child\" data-id=\"f89f13a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0872278 elementor-widget elementor-widget-text-editor\" data-id=\"0872278\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Introduction<\/h2>\n<span style=\"font-weight: 400;\">Chez AQUAGENIUSHOP SAS, nous nous effor\u00e7ons de faire en sorte que nos clients soient satisfaits de leurs achats. La pr\u00e9sente politique de remboursement et d'\u00e9change d\u00e9crit les conditions dans lesquelles nous acceptons les retours, proc\u00e9dons aux remboursements et g\u00e9rons les \u00e9changes pour les produits achet\u00e9s sur notre site web. <\/span><a href=\"https:\/\/aquagenius.eu\/fr\/\"><span style=\"font-weight: 400;\">www.aquagenius.eu<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>\n<h2>1. Retours<\/h2>\n<h3>1.1. Droit de retrait<\/h3>\n<span style=\"font-weight: 400;\">En vertu de la loi fran\u00e7aise, vous avez le droit de vous r\u00e9tracter de votre achat dans les 14 jours suivant la r\u00e9ception du produit sans donner de raison. Ce droit de r\u00e9tractation est applicable \u00e0 tous les produits achet\u00e9s sur notre site web.<\/span>\n<h3>1.2. Conditions de retour<\/h3>\n<span style=\"font-weight: 400;\">Pour pouvoir \u00eatre retourn\u00e9, le produit doit \u00eatre :<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non utilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dans l'emballage d'origine avec tous les accessoires et la documentation inclus<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accompagn\u00e9 du re\u00e7u ou de la preuve d'achat<\/span><\/li>\n<\/ul>\n<h3>1.3. Comment retourner un produit<\/h3>\n<span style=\"font-weight: 400;\">Pour effectuer un retour, veuillez nous contacter \u00e0 l'adresse contact@aquageniushop.com en nous communiquant les informations suivantes :<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Votre nom et vos coordonn\u00e9es<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Num\u00e9ro de commande et date d'achat<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Motif du retour<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photos du produit<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">Notre service client\u00e8le vous fournira des instructions sur la mani\u00e8re de renvoyer le produit. Veuillez noter que les frais de renvoi du produit sont \u00e0 votre charge.<\/span>\n<h2>2. Remboursements<\/h2>\n<h3>2.1. Traitement des remboursements<\/h3>\n<span style=\"font-weight: 400;\">Une fois que nous recevrons votre produit retourn\u00e9, nous l'inspecterons pour nous assurer qu'il r\u00e9pond aux conditions d\u00e9crites dans la section 1.2. Si le produit est approuv\u00e9 pour un remboursement, nous traiterons le remboursement dans les 14 jours.<\/span>\n<h3>2.2 Rejet des restitutions<\/h3>\n<span style=\"font-weight: 400;\">Les remboursements seront refus\u00e9s dans les situations suivantes\u00a0:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produits qui ne sont pas dans leur \u00e9tat d'origine, endommag\u00e9s ou pi\u00e8ces manquantes pour des raisons qui ne sont pas dues \u00e0 notre erreur.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produits retourn\u00e9s plus de 14 jours apr\u00e8s la date de livraison \u00a0 <\/span><\/li>\n<\/ul>\n<h2>3. Les \u00e9changes<\/h2>\n<h3>3.1. Conditions d'\u00e9change<\/h3>\n<span style=\"font-weight: 400;\">Nous ne rempla\u00e7ons les produits que s'ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez \u00e9changer un produit d\u00e9fectueux ou endommag\u00e9 contre le m\u00eame article, veuillez nous contacter \u00e0 l'adresse suivante <a href=\"mailto:contact@aquagenius.eu\">contact@aquagenius.eu<\/a> avec les informations suivantes :<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Votre nom et vos coordonn\u00e9es<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Num\u00e9ro de commande et date d'achat<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Description du d\u00e9faut ou du dommage<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photos du d\u00e9faut ou du dommage<\/span><\/li>\n<\/ul>\n<h3>3.2. Comment \u00e9changer un produit<\/h3>\n<span style=\"font-weight: 400;\">Notre service client\u00e8le vous donnera des instructions sur la mani\u00e8re de renvoyer le produit d\u00e9fectueux ou endommag\u00e9 et de recevoir un produit de remplacement. Veuillez noter que la disponibilit\u00e9 des produits de remplacement est soumise \u00e0 la disponibilit\u00e9 des stocks.<\/span>\n<h2>4. Frais d'exp\u00e9dition<\/h2>\n<h3>4.1. Frais de retour<\/h3>\n<span style=\"font-weight: 400;\">Il vous incombe de payer vos propres frais d'exp\u00e9dition pour le retour de votre produit. Les frais d'exp\u00e9dition ne sont pas remboursables.<\/span>\n<h3>4.2. Frais d'exp\u00e9dition des \u00e9changes<\/h3>\n<span style=\"font-weight: 400;\">Si vous recevez un produit d\u00e9fectueux ou endommag\u00e9 et que vous demandez un \u00e9change, nous prendrons en charge les frais d'exp\u00e9dition du produit de remplacement.<\/span>\n<h2>5. Informations sur les contacts<\/h2>\n<span style=\"font-weight: 400;\">Si vous avez des questions sur notre politique de remboursement et d'\u00e9change ou si vous avez besoin d'aide pour un retour ou un \u00e9change, veuillez nous contacter \u00e0 l'adresse suivante <a href=\"mailto:contact@aquagenius.eu\">contact@aquagenius.eu<\/a>.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement et d'\u00e9change Introduction Chez AQUAGENIUSHOP SAS, nous nous effor\u00e7ons de faire en sorte que nos clients soient satisfaits de leurs achats. La pr\u00e9sente politique de remboursement et d'\u00e9change d\u00e9crit les conditions dans lesquelles nous acceptons les retours, proc\u00e9dons aux remboursements et g\u00e9rons les \u00e9changes pour les produits achet\u00e9s sur notre site Internet www.aquagenius.eu. 1. Retours 1.1. Droit de r\u00e9tractation En vertu de la loi fran\u00e7aise [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3802","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refunds &amp; Exchange Policy - Aquagenius<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aquagenius.eu\/fr\/refunds-exchange-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds &amp; Exchange Policy - Aquagenius\" \/>\n<meta property=\"og:description\" content=\"Refunds &#038; Exchange Policy Introduction At AQUAGENIUSHOP SAS, we strive to ensure that our customers are satisfied with their purchases. 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This Refund &amp; Exchange Policy outlines the terms and conditions under which we accept returns, process refunds, and handle exchanges for products purchased from our website www.aquagenius.eu. 1. Returns 1.1. Right of Withdrawal Under French\u2026","_links":{"self":[{"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/pages\/3802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/comments?post=3802"}],"version-history":[{"count":0,"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/pages\/3802\/revisions"}],"wp:attachment":[{"href":"https:\/\/aquagenius.eu\/fr\/wp-json\/wp\/v2\/media?parent=3802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}